Frequently Asked Questions
Got questions? We have answers!
For questions or help with scheduling please contact us!
Shop hours are (By appointment only!):
Sunday 10am - 5pm
Monday 10am - 5pm
Tuesday 10am - 5pm
Wednesday 10am - 5pm
When we’re not with a client emails and requests will be answered in the order they are received. Please understand delays may happen and a response could take 1-4 days to be received.
Contact us via email at:
Or via direct message at:
Can I stop by, will you look at my hair?
At this time we are only doing visits by appointment only. Consultations are done through the website when you book! Everytime you schedule you have the opportunity to upload photos and make comments with your booking that is reviewed ahead of your appointment.
No walk-in appointments.
When we are at the shop we are with clients and unavailable. If you have questions or need extra help with scheduling or consultation advice, or would like to request more information please reach out to us and we’d be glad to help you out!
Can I bring a guest and/or pet with me to my appointment?
For the safety of everyone at this time, only up to 1 additional guests are allowed if they must accompany you to your appointment. Unfortunately, as much as we love our fur balls no pets are allowed in the salon either.
Do you require a deposit?
Yes, a deposit is required at the time of booking and is applied toward your appointment. The deposit fee is half of your appointment total. The deposit is NON-REFUNDABLE and is transferable up to 2 days ahead of your appointment. This is in order to allow us time to fill the spot in the case you have to cancel or reschedule. We value our clients so please value our time and plan accordingly.
What is your late policy?
We have a 15-minute late policy. If you will or have arrived at or past the 15 minute time frame your appointment will be canceled. Most of our appointments are back-to-back, so we can not always accommodate tardiness. Please reach out immediately if you’re running late so we can try to work with you to salvage your appointment.
What should I do to my hair before my appointment?
Our salon does not offer wash and dry services at this time. So you must wash and dry your own hair ahead of your appointment. Your hair should be freshly cleaned (in the last 24 hours) and dry upon arriving at your appointment. Please do not add any oil or products to your hair before your appointment. The lack of greasy oils and/or conditioners will help with the needling process. Otherwise, your appointment may need to be rescheduled.
Have more questions?
Please feel free to browse our website and Instagram page for more information. If you still have questions please reach out to us via the contact page or with the provided links above.
Thank you! We look forward to helping you along the way with your dreadlock journey. - PDX Loc’D